Once an order is placed, edits or modifications are not possible. Cancellations, however, are allowed within the following windows:
- Ready-to-ship pieces: within 24 hours of placing your order.
- Coluxe Privé (customized) pieces: within 48 hours of placing your order.

After these timelines, orders become non-cancellable as your piece moves into production.

Yes. Coluxe offers an EMI option at checkout through our payment platform, allowing you to pay in easy installments.

Absolutely. You can include a personalized gift note during checkout to make your gift extra special.

Yes. Every Coluxe piece is accompanied by an authenticity certificate detailing the diamond or gemstone quality and metal specifications, ensuring complete transparency and trust in your purchase.

- Ready-to-ship pieces: Dispatched promptly, followed by standard courier delivery. Exact timelines will be shown at checkout.
- Custom & Privé orders: Processed within 1–2 weeks before dispatch.

Every Coluxe order is processed with care to ensure it reaches you as promised.

Timelines for Coluxe Privé creations depend on the intricacy of customization. Our team will provide a clear schedule upfront, ensuring you know exactly when your bespoke piece will be ready.

In the rare event your shipment appears tampered with, damaged, or is not delivered, please contact Coluxe immediately. Our team will assist you with the next steps to ensure the issue is resolved promptly.

Once your order is confirmed, you’ll receive regular updates from our team via email or WhatsApp. For any additional assistance or real-time updates, you can always reach out to our Client Care team.

We currently offer complimentary shipping across all cities in India. At the moment, we do not provide international shipping.

Yes. Every Coluxe order is fully insured during transit until it reaches you. For added security, we also require an official Government-issued ID from the person receiving the delivery.

Once your return passes our quality check and the original invoice and certificate are verified, your refund will be processed within 2 weeks via an online bank transfer to your registered account. For more information, check out (15-days Free Return & Buyback Policy)

We offer a 15-day return window on all Coluxe products for a 100% refund, provided the item passes our quality check and the original invoice and certificate are intact. Please note that customised pieces are not eligible for returns. For complete details, explore our [15-Day Free Return & Buyback Policy].

Yes. Coluxe provides a buyback option on select pieces, subject to quality checks and our brand terms. For detailed eligibility and valuation, our Client Care team will be happy to assist you. For complete details, explore our [15-Day Free Return & Buyback Policy].

Customised creations are made exclusively for you and therefore are not eligible for exchange under our 15-Day Return & Buyback Policy. We recommend confirming your design and size details before production begins. For any concerns, our team is always here to guide you through the process.

Absolutely. Our Coluxe representative is available to assist you over the phone. Contact details are on our website.

Our associate is available Monday to Friday, from 10 AM to 6 PM IST, to help with any queries or concerns.

You can leave a review on the product page of your purchased item or via the link in your order confirmation email.

Yes. All Coluxe orders within India are insured during shipping, protecting against loss or damage in transit. This coverage does not extend to incidents after delivery.

Yes. Every Coluxe piece is crafted in solid 14K or 18K gold, available in yellow or white gold as specified for each design.