Shipping & Returns

At Coluxe, we are committed to delivering your jewellery with care and efficiency. Below is a detailed overview of our shipping and returns policies to ensure a seamless shopping experience.

Shipping Policy

• Free Delivery: We offer complimentary shipping on all orders within India.
• Processing Time: All orders are processed promptly: ready-to-ship pieces are dispatched immediately, followed by standard courier delivery with exact timelines shown at checkout, while custom and Privé orders are processed within 1–2 weeks before dispatch.
• Delivery Time: Estimated delivery time depends on your location and will be displayed at checkout.
• Shipping Partners: We work with trusted logistics providers to ensure your jewellery is delivered safely and on time.
• Logistics & Insurance: For security and insurance purposes, we may request government-issued ID proof from the recipient.
• Parcel Inspection: Please check the contents of your parcel upon delivery before signing.
• Tampering or Loss: In the rare event of tampering or loss, notify us immediately.
• International Shipping: Currently, we do not ship outside India.
• Packaging: Each jewellery piece is carefully packaged in a luxe branded box, accompanied by the relevant certificates.

Returns & Exchanges

7-Day Return Policy

You may return products within 7 days of receiving them for a full refund, provided the following conditions are met:

• Original Condition: Products must be unused and in their original packaging with all tags intact.
  
• Certificate & Invoice: Original product certificate and invoice must accompany the return.
  
• Exclusions: Customized, engraved, or personalized products are not eligible for return.

Buyback Policy

• Eligibility: Products can be returned for buyback along with the original certificate.
  
• Valuation: Gold will be credited at 100% of the prevailing market value; diamonds at 80% of the prevailing market value.
  
• Deductions: Applicable for making charges, taxes, or certificate replacement costs.
  
• Alterations: Jewellery altered by third-party jewellers, or with damages/missing stones, will be subject to proportional deductions.

Return Process

1. Initiate Return: Contact our Customer Support team within 7 days of delivery to start the return process.
   
2. Return Authorization: Our team will provide a return authorization and shipping instructions.
   
3. Inspection: On receipt, our Quality Assurance team will inspect the item to ensure it meets the return conditions.
   
4. Refund Processing: After verification of the product, certificate, and invoice, refunds will be processed within 2 weeks via online bank transfer.

Shipping Costs

• Return Shipping: Customers are responsible for return shipping unless the return is due to a defect or error on our part.
  
• Original Shipping Charges: Non-refundable.

Contact Us

For any questions or assistance regarding shipping, returns, or buyback policies, reach out to us at:

Coluxe Private Limited

A 11/1, First Floor, Vasant Vihar, New Delhi – 110057

Email: connect@coluxe.com

Phone: 7808780861