At Coluxe, we are committed to delivering your jewellery with utmost care and efficiency. Below are the details of our shipping and returns policies to ensure a seamless shopping experience.

Shipping Policy

Complimentary Shipping Across India

• Free Delivery: We offer complimentary shipping on all orders within India.
• Processing Time: Orders are processed and dispatched within [Insert Processing Time] business days.
• Delivery Time: Estimated delivery time is [Insert Estimated Delivery Time] business days from the dispatch date.
• Shipping Partners: We partner with trusted logistics providers to ensure timely and secure delivery.

Packaging

• Secure Packaging: Each jewellery piece is carefully packaged in a durable, tamper-proof box to ensure its safety during transit.
• Certificate of Authenticity: Your jewellery will be accompanied by the relevant certificates, including the solitaire certificate for applicable items.

Gift Packaging

• Complimentary Gift Wrapping: If your purchase is intended as a gift, we offer complimentary gift wrapping to add a personal touch.
  
  
• Personalized Message: Include a personalized message with your gift wrapping to make the occasion even more special.

Returns & Exchange

15-Day Return Policy

• Eligibility: You may return products within 15 days of receiving the item for a full refund, provided the following conditions are met:
• Original Condition: The product is in its original, unused condition with all tags and packaging intact.
• Certificate and Invoice: The original product certificate and invoice are included with the return.
• Exclusions: Customized or personalized products are not eligible for return under this policy.

Buyback Policy

• Eligibility: Products can be returned for buyback along with the original solitaire certificate.
• Valuation: Gold will be credited at 100% of the prevailing market price, and diamonds at 80% of the prevailing value.
• Deductions: Deductions may apply for making charges, taxes, and certification costs.
• Alterations: Jewellery altered by third-party jewellers will not be accepted. Any damage or missing stones will reduce the buyback value proportionally.

Return Process

1. Initiate Return: Contact our customer support team at [Insert Contact Information] within 15 days of receiving the product to initiate a return.
2. Return Authorization: Our team will provide you with a return authorization and instructions for shipping the item back to us.
3. Inspection: Upon receiving the returned item, our quality assurance team will inspect it to ensure it meets the return conditions.
4. Refund Processing: Once the return is approved, a full refund will be processed to your original payment method within [Insert Refund Processing Time] business days.

Shipping Costs

• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
• Original Shipping: Original shipping charges are non-refundable.

Contact Us

For any questions or assistance regarding our shipping and returns policies, please contact us at:

Coluxe Private LimitedA 11/1,

First Floor, Vasant Vihar,

New Delhi – 110057

Email: connect@coluxe.com

Phone: +91 9289964349