At Coluxe, we want you to feel confident and delighted with every jewellery purchase. Our 15-Day Free Returns & Buyback Policy is designed to provide flexibility, transparency, and assurance for your shopping experience.
15-Day Free Returns
Eligibility:
- You can return products within 15 days of receiving your order for a full refund, provided the item is in its original, unused condition with all packaging, tags, and certificates intact.
- Customised or personalised products are not eligible for this 15-day return policy.
Return Process:
1. Initiate Return: Contact our customer support team at [Insert Contact Info] within 15 days of delivery.
2. Return Authorization: Our team will provide instructions and authorize your return.
3. Inspection & Approval: Upon receiving the returned product, our Quality Assurance team will verify its condition, original invoice, and certificate.
4. Refund Processing: Once approved, your refund will be processed to your original payment method within 2 weeks.
Shipping Costs:
- Customers are responsible for return shipping unless the return is due to a defect or error on our part.
- Original shipping charges are non-refundable.
Right to Refuse:
- Coluxe reserves the right to refuse returns that do not meet the policy conditions.
Buyback Policy
Coluxe also offers a flexible buyback option for jewellery, ensuring that your investment retains value over time.
Eligibility & Terms:
- Jewellery can be returned along with the original solitaire certificate.
- Gold will be credited at 100% of the prevailing market price, and diamonds at 80% of the prevailing value.
- Deductions: Making charges, taxes, or certification costs may be deducted where applicable.
- Altered jewellery or items damaged by third parties will not be accepted for buyback. Any missing stones or damages will proportionally reduce the buyback value.
- Coluxe reserves the right to adjust the valuation based on a quality inspection.
Shipping & Processing:
- If the jewellery is shipped to us for buyback, customers bear the actual shipping cost, which will be confirmed by our team.
- Returns must include the original certificate; loss of certificate will result in a deduction toward certification cost.
Contact for Buyback:
- Reach out to connect@coluxe.com to initiate a buyback request.
- Our team will guide you through valuation, shipping, and final credit processing.
Why Coluxe Returns & Buyback Policies Matter
- Flexibility: Shop confidently knowing that you have options if your purchase doesn’t meet expectations.
- Value Retention: Our buyback policy ensures that your investment in Coluxe jewellery retains a fair value.
- Trust & Transparency: Every step, from inspection to refund or credit, is handled with clarity and integrity.
Contact Us
For questions, returns, or buyback requests, contact
Coluxe Private Limited
A 11/1, First Floor, Vasant Vihar,
New Delhi – 110057
Email: connect@coluxe.com
Phone: 780878061
